Return and Exchange Policy

RETURN & EXCHANGE POLICY:

Thank you for shopping with us! As a growing business, we appreciate your patience as we continue to refine our return, refund, and exchange processes.

Please review all product details, sizing information, descriptions, and services carefully before completing your purchase. If you have any questions about an item or service prior to purchasing, we encourage you to send an email to hello@vacationkaitlin.com – we’re happy to help!

Product Care & Responsibility

VACATION KAITLIN LLC (“VACATION KAITLIN”) is not responsible for items that have been damaged as a result of washing, trying on, or wearing. Please follow any care instructions provided to ensure the longevity of your items.

Damaged or Incorrect Items

In the rare event that your item arrives damaged or incorrect, please complete THE RESET – Return & Exchange Request Form within 7 days of delivery. We will evaluate the issue and determine the appropriate resolution on a case-by-case basis.

Final Sale Items (Not Eligible for Return or Exchange)

The following items are not eligible for return or exchange:

  • Accessories
  • Hats
  • Jewelry
  • Swimwear
  • Items purchased at a sale or promotional price 

Items purchased at full price remain subject to the return and exchange policy in effect at the time of purchase, even if the item is subsequently marked down or placed on sale. 

Eligible Returns

We accept returns on full-priced items purchased through our website for a refund to the original payment method or store credit if they meet the following conditions:

Store credit returns are free. A flat $9.95 return shipping fee applies to refunds. VACATION KAITLIN will provide a prepaid return shipping label. The $9.95 return shipping fee is non-refundable.

We reserve the right to refuse returns on items that do not meet these conditions. Determinations regarding item condition are made at the sole discretion of VACATION KAITLIN. This includes items that have been worn, stained/soiled, laundered, or altered in any way, including bodily fluids, deodorant stains, odors, or removed/tampered liners. We reserve the right to refuse returns or limit transactions from customers who exhibit excessive return activity or suspected misuse.

Exchanges

We accept exchanges on eligible full-priced items, subject to availability. 

To request an exchange, please complete THE RESET – Return & Exchange Request Form within 7 days of delivery. In the form, you will be able to indicate the item and preferred replacement size. 

Exchanges are limited to the same item in a different available size. 

Due to limited inventory, we cannot guarantee that a requested replacement size will be available. 

A flat $5.95 exchange shipping fee applies to exchanges. VACATION KAITLIN will provide a prepaid return shipping label and cover standard shipping for the replacement item. If your requested replacement is unavailable, you may choose an eligible refund or store credit instead. If your requested replacement size is unavailable and you choose a refund, the $9.95 refund shipping fee will apply. If you choose store credit, there is no return shipping fee. 

To Return or Exchange

Ensure your return or exchange meets all eligibility requirements. Please complete THE RESET – Return & Exchange Request Form to let us know what you'd like to do with your purchase. In the form, you will be asked to select your preferred resolution: 

  • Exchange for the same item in another available size 
  • Store credit 
  • Refund to the original payment method 

Please wait for confirmation and return instructions before sending your item back. Once your request is approved, VACATION KAITLIN will provide a prepaid return shipping label and return instructions. The item must be shipped back to VACATION KAITLIN within 7 days of the return shipping label being provided. Requests that are not shipped within this timeframe may be considered expired and may no longer be eligible for return or exchange. There is no return shipping fee when you choose store credit. A flat $5.95 exchange shipping fee applies to exchanges, and a $9.95 return shipping fee applies to refunds. Applicable return shipping fees are non-refundable. VACATION KAITLIN is not responsible for returns lost or damaged in transit. 

Incorrect Return

If we receive an item that was not purchased from VACATION KAITLIN, we are not responsible for it and we cannot return it to you.

Footwear Returns

All shoe returns must include the original shoebox in its original condition.

  • Do not place shipping labels directly on the shoebox
  • The shoebox must be placed inside an additional shipping box
  • Returns will not be accepted if the shoebox is damaged or has labels attached

Processing, Refunds & Store Credit

  • Please allow time for us to receive and inspect your return
  • Approved returns and exchanges will be processed according to the option selected and approved through THE RESET – Return & Exchange Request Form
  • Store credit will be issued to the original email used at purchase, is non-transferable, and does not expire
  • Original shipping charges are non-refundable

If your return does not meet our eligibility requirements, it will not be accepted. A shipping fee will be charged to return the item(s) back to you.

Additional Information

We reserve the right to modify this return policy at any time without prior notice.