Return and Refund Policy

RETURN POLICY

Return and Refund Policy:

Thank you for shopping with us! As a growing business, we appreciate your patience as we continue to refine our return, refund, and exchange processes.

Please review all product details, sizing information, descriptions, and services carefully before completing your purchase. If you have any questions about an item or service prior to purchasing, we encourage you to send an email to hello@vacationkaitlin.com – we’re happy to help!

Product Care & Responsibility

VACATION KAITLIN LLC (“VACATION KAITLIN”) is not responsible for items that have been damaged as a result of washing, trying on, or wearing. Please follow any care instructions provided to ensure the longevity of your items.

Damaged or Incorrect Items

In the rare event that your item arrives damaged or incorrect, please email hello@vacationkaitlin.com within 24 hours of delivery. We will evaluate the issues and, at our discretion, may make exceptions on a case-by-case basis.

Final Sale Items (Not Eligible for Return)

The following items are not eligible for return:

  • Accessories
  • Hats
  • Jewelry
  • Swimwear
  • Sale items or items purchased as part of a promotion

Eligible Returns

We accept returns on full-priced items purchased through our website for store credit if they meet the following conditions:

  • Postmarked within 15 days of delivery
  • Items must be unworn, unwashed, undamaged, and in original condition
  • All original tags must be attached

We reserve the right to refuse returns on items that do not meet these conditions. Determinations regarding item condition are made at the sole discretion of VACATION KAITLIN. This includes items that have been worn, stained/soiled, laundered, or altered in any way, including bodily fluids, deodorant stains, odors, or removed/tampered liners.We reserve the right to refuse returns or limit transactions from customers who exhibit excessive return activity or suspected misuse.

Exchanges

Due to limited inventory, we are not able to offer exchanges at this time.

Incorrect Return

If we receive an item that was not purchased from VACATION KAITLIN, we are not responsible for it and we cannot return it to you.

Footwear Returns

All shoe returns must include the original shoebox in its original condition.

  • Do not place shipping labels directly on the shoebox
  • The shoebox must be placed inside an additional shipping box
  • Returns will not be accepted if the shoebox is damaged or has labels attached

To return:

  • Ensure your return meets all eligibility requirements
  • No return authorization is required!
  • Please include the following in your package:
    • Original packing slip
    • Order number
    • Reason for return
  • Customers are responsible for return shipping costs
  • We recommend using a trackable and insured shipping method, as VACATION KAITLIN is not responsible for returns lost or damaged in transit
  • You may use the courier of your choice
  • Send returns to: 

VACATION KAITLIN LLC

1515 S. Grove Avenue

Unit #3217

Barrington, IL 60010

Processing and Store Credit

  • Please allow time for us to receive and inspect your return
  • Approved returns will be issued as store credit via email
  • Store credit will be issued to the original email used at purchase, is non-transferable, and does not expire
  • Original shipping charges are non-refundable

If your return does not meet our eligibility requirements, it will not be accepted. A shipping fee will be charged to return the item(s) back to you.

Additional Information

We reserve the right to modify this return policy at any time without prior notice.